An inside look at Credit Union of Australia’s innovative new branch model: Re-imagining the bank branch as a community hub to improve customer experience and footfall

An inside look at Credit Union of Australia’s innovative new branch model: Re-imagining the bank branch as a community hub to improve customer experience and footfall

In this article, Jordan Ross, Head of Branches at Credit Union Australia explores CUA’s reimagined branch strategy and the steps his team has taken to design a collaborative branch space that is not only improving customer engagement, but also driving an increase in footfall and sales.


Please note: That all fields marked with an asterisk (*) are required.