Branch Transformation – What Does it Actually Mean? The Heritage Bank Transformation Story
Branch network transformation is being looked at and undertaken by most retail facing organizations in Australia today with a varied perspective around the best practices and innovations.
In this presentation from Future Branches 2017 Paul Francis, General Manager – Retail Services at Heritage Bank explores Heritage Bank’s philosophy around its retail network transformation to answer some key questions around:
- Why undergo a branch network transformation, what does it mean, and what are we trying to achieve?
- What is important in design and technology?
- How do branches and branch transformation fit with the organizations digital journey?
- Is it all about design and technology, or is people and leadership really the key?
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