Digitally Transforming Branches to Enhance & Personalise the Customer Experience

Digitally Transforming Branches to Enhance & Personalise the Customer Experience

In this exclusive article ahead of Future Branches Summit, Steven Odgers, Head of Distribution Transformation, ANZ delves into their retail transformation strategy to enhance customer experience, including:

  • Evolving traditional branches in response to customer needs
  • Reducing footprint through functional branch design
  • Creating a seamless branch experience through new digital platforms
Complete the form below to view the article and learn more about ANZ's retail branch transformation strategy!

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