Group Executive, Credit and Operations
8:00 AM PANEL DISCUSSION: Ensuring your Branch and Online Channels are Aligned in Experience and Functionality for a Seamless Omni-Channel Experience
As online banking channels become savvier and increasingly functional, it is important that you physical channel reflects the ease of use and branding. This session will focus on creating a seamless, omni-channel experience for your customers, regardless of what touch-point they are accessing. It will address the challenges on speed, CX and functionality across all channels.
- Identifying the main pain points within your physical channel and how do you eliminate it
- Ensuring your great online experience transfers to your branch
- Leveraging technology to enhance your in-store experience