25-26 July, 2018 | Rydges Sydney Central , Sydney, Australia
Speaker Information:

Jordan Ross


Head of Branches
Credit Union Australia


9:10 AM Reimagining your Branch as a Community Space to Increase Footfall, Improve Sales and Significantly Uplift Staff Engagement

Credit Union Australia has piloted a new hybrid retail space in Toowoomba. The have reimagined the traditional branch as a community space where people can gather. This has been achieved by creating formal and informal spaces, kids play areas, coffee zones and even spaces for artist and musicians to showcase their work. They have removed teller counters for a concierge style approach focusing on a consultative and collaborative role

  • Unlocking a community space from a transactional style branch
  • How to create a collaborative working space
  • Understanding the positive results: Increase in footfall and sales
  • The Next Step: Rolling this out


Check out the incredible speaker line-up to see who will be joining Jordan.

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