09 - 10 July, 2019 | Rydges Sydney Central, Sydney, NSW

Rachel Winder


Head of Property Services
Westpac New Zealand Limited

Conference Day One: Tuesday, 9th July 2019

Tuesday, July 9th, 2019


2:40 PM Catering to a Diverse Demographic Using Personalised Experiences

There are many ways that a branch can be designed and formatted which is increasingly targeted based on geography and tailored to the customer. Customising channels, products and services according to the needs and demographics of the consumer will lead to delivering seamless and personalised experience.

  • Considering the demographic, economic and social characteristics to provide the best financial services in line with customer demands
  • Ensuring staff are trained and aware of the subtle differences in providing the best service
  • Exploring the challenge of appealing to Baby Boomers, Millenials and the next generation

Session reserved for:

Check out the incredible speaker line-up to see who will be joining Rachel.

Download The Latest Agenda