Case Study

Suncorp: Evolving the Branch: Providing One-Stop Solutions for Customers

Suncorp: Evolving the Branch: Providing One-Stop Solutions for Customers

Ahead of the inaugural Future Branches Summit 2017 we chat to Medina Cicak, In-Store Delivery Advisor – Store Transformation at the Suncorp Group. Medina shares with us details of Suncorp’s branch evolution – transforming branches into stores that provide customers with a one-stop-shop for life’s most important journeys. 

Banking Reimagined: Cafes not Queues

Banking Reimagined: Cafes not Queues

Ahead of the inaugural Future Branches Summit 2017 we explore Capital One’s revolutionary new branch model that is completely transforming the banking experience for the modern customer and delve into the benefits this model provides staff and customers alike.   

An inside look at Credit Union of Australia’s innovative new branch model: Re-imagining the bank branch as a community hub to improve customer experience and footfall

An inside look at Credit Union of Australia’s innovative new branch model: Re-imagining the bank branch as a community hub to improve customer experience and footfall

In this article, Jordan Ross, Head of Branches at Credit Union Australia explores CUA’s reimagined branch strategy and the steps his team has taken to design a collaborative branch space that is not only improving customer engagement, but also driving an increase in footfall and sales.

Designing a new-age branch that focuses on the customer journey: A glimpse into Suncorp’s new Discovery Store

Designing a new-age branch that focuses on the customer journey: A glimpse into Suncorp’s new Discovery Store

In this case study, Chris Fleming, Head of Stores Transformation and Optimisation at Suncorp shares the vision behind the ‘Discovery Store’ concept, the unique design elements that have been integrated into the space lay-out to drive a seamless customer experience and the major lessons other banks can learn from their branch transformation journey to date.