Welcome to the 4th Annual
Future Branches Summit 2020
3 - 5 NOVEMBER 2020 |
Improving Branch Network Profitability and Value Through Omni-Channel Strategies, Branch Design & Service Innovation
Even in an increasingly digital era, the branch network still plays a critical role in building trust and credibility, providing financial advice, offering convenience, and easing the transition to digital channels. However, for a branch to be profitable, its design, purpose and service need to change.
With that in mind, the 4th Future Branches Summit 2020 comes together to address branch network challenges by bringing together subject matter experts, retailers, architects and solution providers to present case studies around delivering new age branch network through:
Omni-Channel Integration: How to integrate your branch network with the rest of customer facing channels?
Customer Experience & Personalization: How to enhance customer experience and turn relationships into a revenue?
Smart Design: How to adapt branch design to changing community expectations and needs?
WHAT'S NEW IN 2020?
Transform Your Workforce into New Age Financial Advisors
Find the Best Ways to Use AI and Data to Make Personalize Customer Value Propositions
Maximise Customer Experience in Your Branch Network
through Branch Design and Changing Customer Expectations & Needs
Learn How to Integrate Physical and Digital Channels
Innovative Ways To Automate and Digitalize Simple Banking Operations
MEET THE EXPERTS
Matthew Read
Head of Sales and Distribution – Asia Pacific & EMEA
Citi Singapore
Chuck Frederick
Chief Retail Officer
Academy Bank US
Misti Mostiller
Director of Consumer Banking & Enterprise Innovation
Extraco Banks US
Min Yun
Director – Customer Research and Planning
MUFG Union Bank US
Cassandra Gibbens
Director – Service Centres
Service NSW
Robert Hooper
Head of Banking and Distribution
Australia Post
Anthony Wheaton
Head of Retail Experience and Design
Australia Post
David Zammit
Head of Wealth Management Distribution
Citi
WHY ATTEND 2020?
Bringing together industry players from across the entire financial sector
Discover practical insights on self-service and other technology solutions implementation
Meet Branch Network subject matter experts, retailers, architects and solution providers to learn how to capitalise on the physical network innovation in 2020
Be a part of the industry conversation and participate in our Interactive Roundtable Discussions, Panels and Q&A sessions
WHO SHOULD ATTEND?
Head of Network Transformation
From the following industries:
Head of Retail Distribution
Commercial Banks
Head of Customer Experience
Credit Unions
Head of Retail Design
Mutual Banks
Head of Network Innovation
Retail
Curabitur eleifend
Utilities
Curabitur eleifend
Public Sector
