25-26 July, 2018 | Rydges Sydney Central , Sydney, Australia

Rosemary Boissezon


Chief Sales Officer
BankVic


1:50 PM Laying Out Your Branch for Optimal Customer and Employee Engagement

Rows of tellers that were charged with counting large sums of cash are being replaced with customer service experts who can advise on complex banking issues, investment options and general life questions Money counting is being handled by ATMs and in some cases those include video or virtual tellers (some have holograms of actual people who are located offsite in a call center). As the needs of the bank change, the role of the employee must change with it. Join this session to hear about how to:

  • Identifying outdated functions and technology vs. aspects of your branch that can be repurposed
  • Reformatting your branches to fit within the needs of your customer
  • Working out how to situate your bankers or universal tellers around the layout of your new branch for optimal customer interactions
  • Making sure your customers feel comfortable during the transition


Check out the incredible speaker line-up to see who will be joining Rosemary.

Download The Latest Agenda