25-27 July, 2017 | Pullman Sydney Airport , Mascot, Australia

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The Future Branches Summit has been designed to solve the primary challenges faced by stakeholders involved in retail strategy, branch operations, and retail network distribution.

Featuring Expert Speakers including: BBVA Compass (USA), Capital One (USA), ANZ Bank, Service NSW, National Australia Bank, Heritage Bank and more - it is Australia's only event on branch and retail network evolution.

Case Study

Suncorp: Evolving the Branch: Providing One-Stop Solutions for Customers

Ahead of the inaugural Future Branches Summit 2017 we chat to Medina Cicak, In-Store Delivery Advisor – Store Transformation at the Suncorp Group. Medina shares with us details of Suncorp’s branch evolution – transforming branches into stores that provide customers with a one-stop-shop for life’s most important journeys. 

Banking Reimagined: Cafes not Queues

Ahead of the inaugural Future Branches Summit 2017 we explore Capital One’s revolutionary new branch model that is completely transforming the banking experience for the modern customer and delve into the benefits this model provides staff and customers alike.   

Fast Track Your Attendance

Fast Track Your Attendance

Want to fast track your registration to Future Branches 2017? It's easy - just download, fill out this form and send it to registration@iqpc.com.au


Banking 2016: Next Generation Banks

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With changes in technology, consumer behaviour and demand for a seamless customer experience, it is necessary for retail branches to evolve.

According to this Accenture report, the answer lies in ‘doing the basics right' - starting with the retail branch. By rethinking the retail branch to become more customer-centric and integrating today's digital technologies, organisations across all sectors with a retail presence can improve efficiency, customer relevance and profitability.

By reading this report, you'll gain insights into how the traditional branch model is changing in banking:

  •     3 key business models for future banks
  •     Streamlining operations and delivering what customers really want
  •     Leveraging technology and social media to differentiate your brand from the herd.

Complete the form below to download the report and receive more exclusive content about the future of retail branches.