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25-27 July, 2017 | Pullman Sydney Airport , Mascot, Australia

Meet the Speakers

International Speakers


DBS Bank (Singapore)
Oryan Ang
Customer Experience Management – Consumer Deposit and Secured Lending
DBS Bank (Singapore)
TSB Bank (NZ)
Steve O’Shea
General Manager – Customer Sales and Service
TSB Bank (NZ)
Capital One (USA)
Shaun Rowley
Senior Director of Capital One Cafés
Capital One (USA)

Speakers


AusPost
Lenaig Musson
Head of Customer Experience Design
AusPost
ANZ Bank
Steven Odgers
Head of Distribution Transformation
ANZ Bank
Suncorp Group
Chris Fleming
Head Of Transformation and Optimization
Suncorp Group
Telstra
Gareth Jude
Retail Industry Executive
Telstra
National Australia Bank
Robert Lee
Human-Centered Design Lead
National Australia Bank
Service NSW
Tim Bostock
Director - Service Centers
Service NSW
Optus
Ben Hawkins
Director – Retail Design
Optus
Insurance Australia Group
Steve Hollow
Senior Manager - Distribution Strategy
Insurance Australia Group
Heritage Bank
Paul Francis
General Manager - Retail Services
Heritage Bank
Ajay Kumar
Ajay Kumar
Regional Managing Director, APAC – Financial Instant Issuance & Branch Transformation
Entrust Datacard
Ian Wheeler
Ian Wheeler
Managing Director
Glory Australia