Welcome to the 4th Annual
Future Branches Summit 2020
3 - 5 NOVEMBER 2020 |
Bendigo and Adelaide Bank’s CX Transformation: Optimising Digital and In-Store Capabilities
Investing in branch transformation is a move that many banks are now making, harnessing new technological and digital capabilities to ultimately enhance customer experience and in-store service offerings.
Bendigo and Adelaide Bank is in the midst of such a
transformation, aspiring to set their branches apart by actively engaging the
local community with strengthened digital and human interactions. Ahead of Future Branches 2019, we caught up with
Nick Carter, Head of
Consumer Banking and Local Connection as Bendigo
and Adelaide Bank to learn more.
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