Welcome to the 4th Annual
Future Branches Summit 2020
3 - 5 NOVEMBER 2020 |
Julie Steel
Manager – Stores Future Network and Design SuncorpConference Day Two: Thursday, 5th November 2020
3:20 PM Millennials, Technology and Branch Design
Research states that in-person branch interaction is a multi-generational aspiration. Not unexpectedly, seniors (63 percent) and boomers (45 percent) are most likely to visit a branch, perhaps due to potential unfamiliarity with emerging technology and comfort with tried-and-true routines. But a significant number of early (25 percent) and late (24 percent) millennials also prefer in-person experiences.
Discuss:
- Do younger consumers find financial management burdensome and require expert guidance
- How to make sure your technology, design and staff are attractive to new generations
- Are Millennials likely to make their financial decisions online
Facilitator:
Check out the incredible speaker line-up to see who will be joining Julie.
Download The Latest Agenda
