Welcome to the 4th Annual
Future Branches Summit 2020
3 - 5 NOVEMBER 2020 |
Renee Jeffery
Head of Business Readiness BUPAConference Day Two: Thursday, 5th November 2020
2:20 PM Panel Discussion: Improving Customer Store Activity and Value in Challenging Digital and Omni Channel Environment
Branches remain an essential part of business operations and customer-advisory functions. Between 30 and 60 percent of customers prefer to visit branches, especially for more complex transactions. However, branch is only one out of a few channels facing customers. Listen to industry leaders discussing that challenge in detail.
In this panel hear insights on:
- How to offer speed of service, security and personal approach regardless of channel
- How to provide exceptional customer experience across all your channels
- How to give customers enough ways to interact with you in person and online
Check out the incredible speaker line-up to see who will be joining Renee.
Download The Latest Agenda
