Head of Distribution
12:10 PM Identifying Where the Waste is in your Branch: Analyzing Gaps in Sales and Service to Optimise Performance
Though keeping a branch open costs a bank or credit union a lot of money, it is still the largest source of a banks revenue, considering there are more complex banking transactions that people like to do in branch like applying for a loan, opening up new accounts, or discussing retirement plans. So, a major task for today’s branch executives is figuring out how to effectively utilize branches to keep up face to face interactions with customers while keeping them profitable.
- Reviewing time spent on activities across the branch network by employees and management
- Identifying gaps in sales and service productivity
- Better understand financial impacts and where corrective action may be needed
- Drill down into specific branch groups, a single branch, and even down to the individual employee