09 - 10 July, 2019 | Rydges Sydney Central, Sydney, NSW

Richard Irving


Head of Distribution
Bank Australia

Conference Day One: Tuesday, 9th July 2019

Tuesday, July 9th, 2019


3:50 PM How Bank Australia is Evolving it’s Distribution Strategy with the Customer Experience in Mind

The evolution of the online led Distribution Strategy at Bank Australia is changing the way they do business to benefit the customer and provide further reach in the communities in which Bank Australia operates.

In this Session…
  • Optimizing the distribution network, making it more efficient and customized to customer needs
  • Revising customer journeys and optimizing the customer experience to a target cost structure
  • Developing the branch channel for relevant products and services and delivering value for in branch interactions

Check out the incredible speaker line-up to see who will be joining Richard.

Download The Latest Agenda