25-26 July, 2018 | Rydges Sydney Central , Sydney, Australia

Richard Irving


Head of Distribution
Bank Australia


12:10 PM Identifying Where the Waste is in your Branch: Analyzing Gaps in Sales and Service to Optimise Performance

Though keeping a branch open costs a bank or credit union a lot of money, it is still the largest source of a banks revenue, considering there are more complex banking transactions that people like to do in branch like applying for a loan, opening up new accounts, or discussing retirement plans. So, a major task for today’s branch executives is figuring out how to effectively utilize branches to keep up face to face interactions with customers while keeping them profitable.

  • Reviewing time spent on activities across the branch network by employees and management
  • Identifying gaps in sales and service productivity
  • Better understand financial impacts and where corrective action may be needed
  • Drill down into specific branch groups, a single branch, and even down to the individual employee


Check out the incredible speaker line-up to see who will be joining Richard.

Download The Latest Agenda